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General conditions


The present general terms and conditions of sale are applicable to any commercial transaction relating to the products offered for sale by through its internet pharmacy Travel Pharma (, with the exclusion of any other terms and conditions (except if otherwise agreed in writing by both parties). Placing an order on the Travel Pharma website will result in adhering to these general terms and conditions.


2. IDENTITY OF TRAVEL PHARMA (and other extensions such as .be, .lu, .eu,...) is the site of Travel Pharma bvba (VAT identification number: BE 0644.400.989), the logistical partner is



The terms used under the present general terms and conditions or on the Travel Pharma site must be understood as follows:

3.1 MyTravelPharma: the website of the Travel Pharma bvba pharmacy where the products are presented and sold to the customers. All the following domain names (.com, .be, .lu, .fr, .nl,..) and corresponding domain names are included in the Travel Pharma denomination.

3.2 Customer: any legally capable person or company that places an order for a product on the Travel Pharma website.

3.4 Product data sheet: Indicates information (texts, pictures, graphs, classification system by categories,…) linked to a product for sale on Travel Pharma.

3.5 Products: All of the goods offered for sale by through Travel Pharma.

3.6 Transaction: Secure operations, secure payments, authorisations and agreements resulting from the payment of the products ordered by credit card or any other virtual transaction method via the site.



By placing an order on the site, the customer agrees to these general terms and conditions and expressly accepts them without any reservations. The validation of the order means acceptance of the general terms and conditions of sale.



5.1 All the information provided by the customer during the online order process hold him solely responsible for it. Travel Pharma will not be held responsible for any error made by the customer in filling in his information on the site (delivery address, invoicing address etc.), including any delay in shipping or a failed delivery.

5.2 The automatic registration systems will serve as proof of the content and date of the order.

5.3 Upon receipt of an order request, Travel Pharma will send an email confirmation of the order placed to the e-mail address provided in the order, to confirm the acceptance of the order. The sale will be concluded the moment this confirmation is sent.

5.4 In general and without justification, Travel Pharma has the right to refuse or cancel any order, including in the event of payment issues of the present order or a dispute regarding the payment of a former order.

5.5 Almost all products are in stock. If a requested product is not in stock or temporarily unavailable, Travel Pharma will inform the customer by email about the delay of the delivery. If the customer is unwilling to accept the delay, he can choose to modify or cancel the order.

5.6 Only legally capable persons under Belgian law can place an order.

5.7 If the order of the customer does not contain any medications, the customer accepts that his order is prepared in the logistical centre of Travel Pharma under the supervision of a pharmacist or pharmaceutical assistant and in accordance with good dispensing pharmaceutical practices.



6.1 After confirmation of the order and acceptance of the payment through the organism in charge of the transaction, Travel Pharma commits to dispatch the ordered products to the delivery address submitted in the order within the time period specified on the Travel Pharma website. All the details concerning the delivery periods are available on the site of Travel Pharma.

6.2 By placing an order, the customer undertakes to settle, at the time of receipt of the goods, all present and future taxes, rights, duties and other fees and expenses, related to the delivery of the ordered products. The responsibility of Travel Pharma bvba pharmacy cannot be invoked in this respect for any reason.

6.3 The delivery is carried out by an external company chosen by Travel Pharma. Travel Pharma nevertheless has the right to change partners.

6.4 Upon receipt of the ordered products, the customer or the recipient should verify the proper condition of the delivered product and read the notice of usage provided with the product. In the event that packaging is damaged, the customer must immediately notify the carrier and the appropriate forms must be filled out. All packages are delivered in a sealed transparent bag. The customer must check the content of the packaging before breaking the seal. If the content shows a defect, the package may be returned without breaking the seal. By breaking the seal, the customer accepts the content of the package.

6.5 If a parcel cannot be delivered in spite of repeated attempts of the carrier (maximum three attempts), the parcel will be returned to and the addressee will be informed about it by email. The customer may ask for an additional delivery at his own expense (even if the first delivery had been carried out for free).

6.6 Customers or recipients of products are strictly forbidden from partial or total product resale.



7.1 Complaints about the execution of the agreement including any visible damage and/or quality issues or other problems with the delivery must be immediately submitted to Travel Pharma, with a complete and detailed description, on pain of forfeiture of all rights. All complaints must be submitted through the Contact page.

7.2 A reply to complaints submitted to Travel Pharma will be provided within a period of 14 days, calculated from the date of receipt. Should a complaint demand a foreseeable longer time for handling, Travel Pharma shall respond within 14 days with a notice of receipt and an indication when the Consumer can expect a more detailed reply.



8.1 In compliance with the current legislation on distance selling (Law of 21 December 2013), the customer has the right to waive the purchase without any penalty and without giving any reason. The customer has 14 calendar days, as from the receipt of the ordered goods, to return them to Farmaline bvba pharmacy for exchange or refund. For refunding or exchange, the customer must return the products in their original packaging and without breaking the seal (including the delivery note), including all accessories (such as user manuals and documents), at his expense and under his responsibility, to the following address:, Columbusweg 23A, 4462 HA Goes, NL.

8.2 If the products are returned to Travel Pharma respecting the specified conditions and deadlines, Travel Pharma agrees to refund the sums paid by the customer (excluding shipping charges, which will be paid by the customer) at no charge. If the initial delivery expenses were covered by Travel Pharma, those fees will be deducted from the refunded amount. Refunds will be carried out within 1 month as from the receipt of the goods by Travel Pharma.

8.3 The consumer may not exercise the right of withdrawal for:
1° the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
2° the supply of goods which are liable to deteriorate or expire rapidly;
3° the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

8.4 There exist a right of renunciation that applies solely before the package is shipped out. This renunciation must be communicated to us through the Contact page.



9.1 The price indicated in the product data sheet does not include shipping cost as transport is not taken into account.

9.2 The price indicated in the order confirmation is the final price including all additional costs and VAT. This final price includes the price of the products, handling, packaging, storage of products and shipping costs.

9.3 Travel Pharma has the right to modify the price of the products at any time; however the products will be invoiced to the customer based on the price mentioned at the time of the order.

9.4 The prices and offer of medicines and medical equipment are in effect until a modification of those prices is accepted by the Ministry of Economic Affairs.



10.1 The price of the products is payable through one of the payment methods offered on the site on the day of the order.

10.2 Protection against fraudulent payment used for the transaction in particular following hacking or following disputes regarding the payment of the price is covered by the company Ingenico (formerly Ogone).

01.3 The order placed by the customer becomes effective only when the banking centre of secure payment and the company Ingenico (formerly Ogone) give their agreement for the execution of the transaction. In the event of refusal of the banking centre of secure payment or the company Ingenico (formerly Ogone), the order will be automatically cancelled and the customer will be notified by email.

01.4 Information concerning the order is subject to an automated treatment of data by the company Ingenico (formerly Ogone). The purpose of this automated treatment of data is to prevent bank card fraud. Ingenico (formerly Ogone) and Travel Pharma are the unique recipients of the data concerning the order. The lack of data relating to the order prevents the transaction and its analysis. In the event of fraudulent use of a bank card, irregular declaration or anomaly, the data regarding this unpaid order can be recorded in a payment incident file.



11.1 Travel Pharma and shall not under any circumstances or for any reason be held responsible for any damage due to the misuse of the ordered products.

11.2 Similarly, Travel Pharma and  cannot be held responsible in case of modifications to the products decided by the manufacturers.

11.3 In any event, the responsibility of Travel Pharma will be limited to the amount of the order and will not apply in case of simple errors or omissions despite every precaution taken in the presentation of the products. For example, the pictures appearing on the site are for informational purposes only. In no case can a modification of the packaging or contents of a product be called upon in the event of a mismatch with a picture available on the site. The notices accompanying the description of the product are solely an indication. The customer undertakes to carefully read the notice posted by the manufacturer or in the product packaging. It is this notice which contains the full information (including the dosage and counter-indications) for the user.



12.1 In the event of distance selling, the collection of personal data is required. This information is essential for order processing and delivery. Lack of information or false indications lead to non-validation of the order.

12.2 Travel Pharma complies with the Belgian Law of 8 December 1992 regarding privacy protection, amended by the Law of 11 December 1998, which implements the EU directives adopted on 24 October 1995.
This law provides that the company that collects personal data must have the consent of the person concerned. The data must be gathered accurately and should be collected for a precise, clear and legitimate purpose. Everyone must have access to their own personal data and has the right to modify it. Under the law, the processing of personal information about customers has been the subject of a statement to the Commission for privacy protection. The customer has the right to access, modify, rectify and delete data concerning him; he can exercise this right with Travel Pharma.

12.3 Travel Pharma and agree not to communicate the data of their customers to any third party.

12.4 The customer has the possibility to access and rectify its personal data through the page My Account.



Any texts, layouts, illustrations, photos, product data sheets and other illustrative elements contained on this site are copyright protected and, in general, protected by the principles of intellectual property right. The content of the Travel Pharma website may not be copied. It cannot be changed or placed on another website or used and published in any form without prior written permission of Travel Pharma. This site may also contain texts, illustrations and other material protected by copyrights of third parties. Under no circumstances does Travel Pharma give permission to use its intellectual property or that of others in any form whatsoever.



For every disagreement resulting from the use of this website and/or its data, Belgian law will apply, while in the event of a dispute, only the Justice of the Peace or the courts where the registered offices ofTRavel Pharma bvba are located will be competent.

This website is owned by Travel Pharma BVBA
We can be reached from Monday to Friday from 9 AM to 17 PM